San Jose Earthquakes
  • San Jose, CA, USA
  • Salary
  • Full Time

Title: Director of Safety and Security

Reports to VP, Event and Stadium Operations

 

SUMMARY:

The selected candidate will be responsible for overseeing and directing the game day personnel and special event personnel, overnight security and event security operations for San Jose Earthquakes and all stadium events. He/she will be responsible for coordinating and managing all necessary staff and services to provide the best entertainment and guest friendly experience.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Establish annual objectives for all reporting personnel.
  • Work closely with the security company, EMTs and San Jose Police and Fire Departments to manage the safety & security of the patrons, associates, and assets.
  • Train, counsel, discipline, evaluate, manage, and direct in accordance with the Earthquakes philosophy and policies.
  • Review and update Safety and Security policies and procedures on an ongoing basis.
  • Manage all administrative and operational matters within the department.
  • Manage and maintain business relations with the local, state, federal fire and police authorities.
  • Maintain an effective electronic/hard key access management program along with Stadium Operations team.
  • Maintain an effective employee and visitor photo ID and credential program.
  • Develop and conduct security and safety training sessions for the stadium personnel.
  • Meet all assigned tasks within the guidelines & deadlines set by the VP of Event and Stadium Operations. This includes handling and managing special projects when necessary.
  • Responsible for the quality and accuracy of all logs and incident reports generated.
  • Responsible for the creation and implementation of post event orders.
  • Manage the day to day relationships
  • Primary Liaison with MLS Security Policies, Procedures and Industry Best Practices.
  • Other duties as assigned.

 

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • At least 2 years of experience supervising a security and guest service team.
  • Minimum of 5 years of experience in a sports or entertainment facility.
  • Minimum 5 years of facility security experience.
  • At least 3 years of experience in a managerial or supervisory role.
  • A good understanding of guest services and security roles in a facility environment.
  • Ability to implement and adhere to the Guest Service and Security Department's Prime Objectives.
  • Ability to communicate effectively in English; Bi-Lingual preferred.
  • Thorough knowledge of CCTV, fire alarm systems, computerized access control systems, and wireless radio communication.
  • Ability to effectively manage, motivate, and lead the members of the security and guest service department.
  • Ability to effectively manage crises & work under pressure.
  • Ability to perform independently with minimal direct supervision.
  • Ability to accept responsibility for the performance & conduct of their direct reports.
  • Ability to create, implement, and present training materials to all employees within the department.
  • Ability to interact effectively and calmly with angry or emotional guests, clients and employee
  • Proven strong organizational and time management skills including the ability to prioritize multiple tasks and deadlines.
  • Ability to work long hours and weekends as dictated by the event schedule.
San Jose Earthquakes
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